Studio Policies

At Sage & Ink Studio, client safety, comfort and satisfaction are our priority. Please take a moment to read the following policies before requesting an appointment.

Deposits

A non-refundable deposit is required to secure all appointments.

Deposits are deducted from the final treatment cost and appointments are not confirmed until the deposit has been received.

Deposits are non-refundable and non-transferable.

Cancellations & Rescheduling

A minimum of 48 hours' notice is required to reschedule an appointment.

Deposits may be forfeited if:

  • Less than 48 hours' notice is given.

  • You fail to attend your appointment.

  • You arrive significantly late and treatment cannot be completed.

Late Arrivals

Please arrive on time for your appointment.

Clients arriving more than 10 minutes late may need to be rescheduled and may lose their deposit.

Medical Information

Clients must provide accurate and up-to-date medical information before treatment.

Certain medical conditions, medications and skin conditions may affect treatment suitability. Failure to disclose relevant information may result in treatment being postponed or refused.

Fine Line Tattoo Policies

All tattoos are custom and created specifically for each client.

Reference images are welcomed for inspiration, however designs will not be copied from another artist's work.

Design previews are generally not sent prior to appointments. Any minor adjustments can be discussed during your appointment.

Fine line tattoos naturally heal softer and lighter than traditional tattoos. Healed results vary between individuals and some areas may require a touch-up.

Touch-ups are offered at the artist's discretion and must be requested within 4 weeks of the original appointment.

Permanent Makeup Policies

Permanent Makeup is a two-step process and healed results vary depending on skin type, lifestyle, aftercare and individual healing.

PMU Top-Up Policy

Your perfecting session (top-up) is an important part of the PMU process and is designed to refine colour, shape and healed results where required.

  • Top-up appointments must be booked and completed within 6–8 weeks of the initial treatment.

  • Top-ups completed after 8 weeks will incur an additional charge.

  • Appointments completed after 12 weeks will be classed as a Colour Boost and charged at the current Colour Boost rate.

  • It is the client's responsibility to arrange their top-up appointment within the recommended timeframe.

If you have previous PMU performed elsewhere, clear photographs must be submitted before booking. Not all previous work is suitable for correction or cover-up treatment.

Laser Tattoo & PMU Removal Policies

A consultation and patch test are required prior to treatment.

Laser removal is a gradual process and multiple sessions are usually required. The number of treatments needed varies depending on factors such as pigment colour, pigment depth, tattoo age, skin type and individual immune response.

Results cannot be guaranteed and vary from person to person.

Laser treatment packages are to be paid upfront , are non-refundable and non-transferable.

Children & Guests

For health and safety reasons, children are not permitted during appointments unless they are receiving treatment themselves.

Please attend your appointment alone unless prior arrangements have been made.

Right To Refuse Treatment

The right is reserved to refuse or discontinue treatment where it is considered unsuitable, unsafe or unlikely to achieve an appropriate outcome.

By Requesting An Appointment

By submitting an appointment request, you confirm that you have read, understood and agreed to these policies.